Customer Service Training Program
Customer service is the core of every industry. It becomes essential hence for an organization to have recruited well groomed, skilled, knowledgeable and competent personnel to handle all the customer service issues. It is necessary that there be retention of the customers. The customer is the king, therefore to keep the king happy; it becomes evitable to follow specific code and ethics. At AKSA, our focus is to provide the industry with qualified candidates who can deliver outstanding customer service for external as well as internal customers of the organization.
There are several course programs on customer care service to select from. At AKSA our training programs consist of hands-on training programs, role play setups, real-life exercises, skill-based exercises, etc. so that tomorrow when you are placed with famous customer care service companies, you can combat the challenges efficiently.
Program Details
A candidate who has completed 10 + 2 or a graduate can be part of this segment. We offer online classes as well as onsite classes. We offer short courses as well as diploma courses. After the end of the program, students are certified with CS certification. Our training programs do not limit to only classroom teaching but are a blend of role plays, discussions, debates, real-life situations, presentation, assignments, etc. We create an ambiance where they ought to behave like one of the customer service representatives. Apart from core subject teaching, we focus on-
- Dressing sense and etiquette
- Handling awkward cases
- Handling stressful situations
- How to use customer service tools
- Personality development
- Poised and courteous nature
- Public speaking
- Telephonic etiquette etc.