Technology Trends Used in the Travel Industry

There are no two ways that the travel industry has changed over time. The evolution has been quick, thanks to the technology trends. Whether to travel half a mile or 100 miles, there is no hurdle but a few clicks, and you sort things out. The travel industry has benefitted due to its technological descent. Business owners have started to opt for the right technical skills for their businesses to grow.

Technology in the Travel industry benefits the business and also the customers at large. The business operations have been efficient and the customer experience is top-notch. It is a competitive market where every travel business wants to excel from the other. It is necessary to understand the technological trends in the Travel industry.

Let us first understand the term Travel Technology trends

Travel technology uses applications and e-commerce platforms for smooth functioning. IT applications play a vital role in the travel and hospitality industry. The travel technology aims to automate the travel experience and its process. It is fast and hence saves time. It offers a world-class travel experience for travelers. What’s more, picking the latest travel technology reduces the cost and streamlines the processes. It reduces the labor cost for automated processes and requires less human involvement. A lower cost of labor means generating higher income. The result is seen in the balance sheet of the company directly. Automate processes also eliminates any scope for human error. Thus, providing customers with an improved travel experience is the aim.

Technology trends used in the Travel industry

Nobody wants to be left behind when it comes to business. This is why companies like to adopt the latest technology and be on par with the others. In the end, it is all about customer satisfaction. When they find the business encounter at X place is great, they stick to that place. No sooner than a delay in X will automatically shoo away the fan base and go to another Y place. As a result, one loss of a customer is a business loss.

It is a must to know the technology trends and keep up with trends. Travel management institute courses offer a broad aspect to this which is essential to establishing a profit-running business. Travel Management Training Institute in Indore has a tech-savvy faculty that familiarizes candidates with all the latest technology.

• Virtual Reality – Virtual reality is a blessing when it comes to the travel industry. It provides travelers to imagine and experience the joy of being there at a location. It is so realistic that customers often land up plans for that destination with an affirmation. Virtual Reality (VR) provides a tour experience about the place, hotel rooms, nearby locations, amusement parks, and other 360-degree views. For a customer, it becomes easy to make decisions for the same. It allows a tourist to go to that place at a click. With the efforts of opening a map, looking for places, the weather, the streets, shopping areas, and rooms, a lot of time is saved. VRs are compatible with most devices and can be viewed even through a browser. The travel industry is all gaga about the VR experience and with new additional videos to it, it makes the decision–making of the customers easy. Overall, the generation of revenue is imperative.

• Internet of Things- The experience of switching on the lights to heaters, with a mere simple device is one of the things that IoT can do. The above was an example from a customer’s point of view. For the travel industry, IoT has changed the way companies operate. From optimizing the physical state of a hotel to luggage sensors are some of the ways IoT can be helpful. Using IoT aids in sending location-specific information to travelers. This enables the tourists to get location-specific information for them to travel around and see places. Apart from this, there are many other uses of the Internet of Things like maintenance and repairs, smart saving energy, offering a seamless travel experience, etc.

• Biometric Recognition Technology– Airports use this technology. It uses fingerprints and facial recognition for updates. Hotels use for guests to access the rooms and other amenities. The system is still dwelling in the travel industry.

• Voice search and control- We all have AI assistants on mobile phones, be it Alexa, Siri, Google, or any other assistant asking for innumerable answers. Customers use voice search and voice control to help customers to book tickets for travel and accommodation. For instance, controlling the light panel of the room or turning the geyser on to play music.

• Self-service technology– Pandemic demanded social distancing and taking all the precautions amidst the travel. This is where self-service technology robbed in. Airports already use the self-service check-in service. The tech is yet to see its peak and is slowly becoming demanding in the travel industry sector. It will enable businesses to save on training and recruitment of employees.

• Robots- “Hello and wish you a wonderful day,” Imagine as you enter, a robot greets you at the door and you are so overwhelmed. This is the kind of impact robots do on people. Travel technology has embraced robots where whether it is pre-screening or detection of concealed materials in baggage, the use of Robot technology is immense.

• Chatbots- Because of Chatbots, tourists can book tickets and make arrangements at a point in time. AI chatbots answer questions 24 X 7 has made the life of the customers easy and provided for businesses in the travel and hospitality industry. It is a wise decision to invest in Chatbots.

In a nutshell,

Where the entire industry is considering taking up the latest trends, how can the travel and hospitality industry not be a part of it? Knowledge about the same plays an important role. AI enhances technology and customer satisfaction reaches to the peak. This results in generating revenue. There are other ways that a business can adapt from contactless payments to big data, the experience is organic. Expertise in technology trends is significant. It is achievable when you have an understanding from a hospitality training institute. Hospitality Training Institutes in Indore is known to have ace faculty that provides the utmost knowledge in all the fields. If you haven’t adapted to technology for your business yet, it’s time you do it.